Workday routine is unavailable in Google Home App

[Ron-Jon]

I have been using the "Workday" for a few years now, In the past few weeks I have been having issue with the routine working randomly or not working at all. I do have the home app on my Pixel 6 Pro and my wife's iPhone. I have seen that a form went out for another Community member "RTennant " and also noticed "Budp " has the same complements. I will be filling this out and sending it as well. Just noted that there is no resolution shown.

I have been tried the following:

1. unplugged or turned off all devices
   • re-plugged in or turned on all devices
2. went into the Home App "Workday"
   • save the routine (waited a few days to see result) 
   • went in to actions and changed routine, saved (waited a few days to see result) 
   • created new actions and deleted the old ones, saved (waited a few days to see result) 

Please let me now what the fix is. Thanks

Best regards

Ron-Jon

[Dan_A]

Hi Ron-Jon,

Thanks for posting and we apologize for the inconvenience.

Since the steps didn't work on your end, we'd be happy to take a look into this. Please fill out this form with all the needed information, and then let me know once you're done.

Best,

Dan

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Let us know once you're done filling out the form so we can check it.

Best,

Princess

[Princesss]

Hello Ron-Jon,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
 

Best,

Princess