Wulian smart home device shows as offline, in the Wulian app they are online.

[natantom]

Hi,

I am trying for a while to connect my Wulian smart home to my Google home speaker but the devices always show as offline.

I try to unlink and line again 

I try to delete my home and start all over

Can you please help me understand the problem and solve it? 

[Muddi]

Hi natantom,

Thanks for visiting the community.

Sorry to hear that you're having issues controlling Wulian Smart devices using your Google Home device. A few questions: is it working before? What specific smart devices do you have? What command and respond are you getting when controlling the devices using your speaker?

Looking forward to your response.

Cheers,

Muddi

[natantom]

Hi,

Sorry for my late reply.

It works from time to time about half a year ago, now it is not working at all.

I have app. ~100 devices connected to my smart home - lamps,curtains and some others...... 

The message I get is "offline" - in the google home app all smart home items appear as offline.

Thanks

Tomer

[Azarco]

Hey there,

Thanks for the update. Additional questions, when the status of your devices are offline on the Google Home app, can you still control them using your speakers? Are you using a private home network? If so, do you have a dual-band router? Reinstalling your Google Home app might work too.

Keep us posted!

Best,

Alex

[natantom]

Hi,

I can control them using google assistant on my phone but google home speaker is not working.

I am using tri-band Veloop Linksys mesh router, I tried to uninstall and reinstall again but still, the google home app and still have the same problem.

Thanks

[Princesss]

Hi natantom,

Thanks for trying the steps. 

Have you already tried to perform a complete reset to your Google Nest speakers?

Best,

Princess

[natantom]

Done today, it seems now that the speaker is working and accepting the commands the only issue that is left is that all smart home switches still appear offline on the cell phone app. 

Many Thanks!

[Muddi]

Hi natantom,

Please make sure that the mobile data on your phone is disabled. Have you tried using a different phone to see if you have the same issue? Also, are you using a dual-band router?

Cheers,

Muddi

[natantom]

When I make my mobile data disabled I still have the same problem, I am using Tri-band mesh Linksys Veloop router.

I also tried on another cellphone still offline.

[Princesss]

Hi natantom,

Thanks for the additional info. Can you please try saying "Ok Google, sync my devices".

Let me know how it goes.

Best,

Princess

[natantom]

Hi 

I get the message that "something went wrong while syncing Smartthings. SM-G 988B isn't available, you might want to try setting it up again"

SMG 988 is my previous phone and the one I used yesterday to see if the google home app works with my other phone.

[Princesss]

Hi natantom,

Thanks for responding. Could you try to unlink your Wulian devices and link it back to see if this will resolve the issue?

Best,

Princess

[natantom]

I tried it and still have the same issue. Thanks

[Princesss]

Hi natantom,

Thanks for trying. Can you list down all the devices connected to your Google Nest speakers? Also, let's perform a complete reboot on your Google Nest devices, Wulian and router by simply unplugging it from the power source for at least a few minutes to refresh its network settings.

Let me know if this step works.

Best,

Princess

[natantom]

Hi,

I tried the restart you suggested, still the same, when I open the home app all smart home items are marked as offline.

Regarding the list you requested: I have an app. 110 wulian smart home devices which mainly include light switches and curtains

In addition to the wulian smart home, I have a few Samsung TVs and Roomba - all of them connected and working.

Thanks

Tomer

[Princesss]

Hi natantom,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi natantom,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[natantom]

What form are you asking for ?

[Princesss]

Hi natantom,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. https://goo.gle/3BICUaB

Best,

Princess

[natantom]

Thanks, Done

[JenniferV]

Hello natantom,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks for the help here, Muddi, Alex, and Princess.

Best,

Jennifer

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake