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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4024 Views
  • 0 replies
  • 5 kudos

Resolved! Google Home Myhome_up connection error

Suddenly I have lost the connection between Google Home and Myhome_up. I have tried to restore it numerous times, restarted all devices, but i cannot get it connected again.I always get the message "could not reach myhome_up. Please try again"Hopeful...

Screenshot_20221008-230434_Google.jpg
UitvOpru by Community Member
  • 4138 Views
  • 11 replies
  • 3 kudos

Google home & mi home

When I try to connect google home to the Mi Home account, the message I attach in the image comes out.I specify that the devices, individually, work regularly both on my home and google home. But since I can't link the account, I can't have any addit...

Screenshot_20221007_232114_com.google.android.googlequicksearchbox.jpg
Filus by Community Member
  • 647 Views
  • 3 replies
  • 0 kudos

Devices appear in two homes

I have four devices (speakers) that appear in two different homes. How do I get them to appear in one home only?

Marc48S by Community Member
  • 2779 Views
  • 9 replies
  • 0 kudos

Setting Up Google Nest Hub 2nd Gen

I am trying to set up a Google Nest Hub 2nd Gen and went to download the Google Home App. I was told this was a free App but to set it up I was asked for my credit card details and there seemed to be some ongoing payment. I tried several times but th...

Russell17 by Community Member
  • 1108 Views
  • 4 replies
  • 0 kudos

Built in Google assistant not turning on or off sony tv

Anyone have any issues turning on and off their TV lately. I'm able to use Google assitant for other commands but it won't work anymore to turn on or off my TV. I have a Sony xr80j with built in Google assistant. It was working fine for about a month...

Google nest home camera login

How do I know if someone else is logged into my camera?? For instance, my baby's daddy has been coming around a lot lately and staying the night at my house when I wasn't here and I still have the box from where I bought the nest at Walmart and I'm n...

Jfindleyyy by Community Member
  • 1359 Views
  • 4 replies
  • 1 kudos

cameras missing from phone

Both my doorbell and driveway cameras were on my phone and working well, then all of sudden they were gone and when I tried to reinstall it asked for a 6 digit entry key which is very difficult for me to get. Is there another way? I can get the SN an...

Hal2 by Community Member
  • 1328 Views
  • 7 replies
  • 1 kudos

Nest app needs fix

When is Google going to fix the nest app or come up with a replacement.

Niko955i by Community Member
  • 829 Views
  • 4 replies
  • 0 kudos
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