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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 8425 Views
  • 0 replies
  • 7 kudos

Cannot connect anything !

I’ve had Google Nest thermostat for a while. Something happened where nest app was changed to google home and ever since then, my nest and doorbell disappeared and I cannot reconnect. Help!When I try to reconnect, it says the devices are already conn...

Cannot edit routines

Hello,I am running google home app on an iphone 14 with most up to date IOS software and google home app. Everytime I try to create a new routine or edit an existing one I get a 403 error and it says "We're sorry, but you do not have access to this p...

Item not found on chromecast with google tv

I have just purchased the Chromecast with Google TV however am unable to load any apps and the error message ‘Item not found’ continues to appear. When I try to open or even search apps, this message appears. I have done factory restart, unplugged an...

Renae237 by Community Member
  • 2249 Views
  • 5 replies
  • 1 kudos

Nest to Google Home Migration

I have the Nest App and when I go to settings in select “account” it does not offer “migrate to Google” as an option

MelWalter by Community Member
  • 1101 Views
  • 5 replies
  • 0 kudos

Complain for payments

Google this is not good for me and pakistanWhy you are not providing payment in Pakistan and not accept visa car

Kjchaudry by Community Member
  • 514 Views
  • 1 replies
  • 1 kudos

Power off problem

Hi. Nest protect app keeps saying power off in one room. Wireless network and all seem to work when tested. I've changed batteries and reinstalled app. Same problem again. Can anyone help.

Zman by Community Member
  • 866 Views
  • 3 replies
  • 0 kudos

TP-Link devices removed

This is driving me crazy. I have two removed devices from TP-Link (partner connection via Works with Google using Kasa Smart) that are long disconnected, one a light switch and the other a light bulb. The devices are removed from the Kasa app and I'v...

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