10-07-2022 06:49 PM
Both my doorbell and driveway cameras were on my phone and working well, then all of sudden they were gone and when I tried to reinstall it asked for a 6 digit entry key which is very difficult for me to get. Is there another way? I can get the SN and other info from my computer.
10-12-2022 08:44 AM
Hello Hal2,
Thanks for posting and sorry to hear about what happened to your Nest cameras. To know more about this, I'd like to ask some questions:
Looking forward to your response.
Regards,
Emerson
10-12-2022 09:32 AM
1. Nest
2. yes
3. 2-door bell & driveway camera
4. yes, I got a new phone
Thanks, Hal
10-12-2022 11:51 AM
Hello Hal2,
Appreciate the response. Adding your Nest doorbell and Nest camera really requires the QR code to be scanned or entering the 6 digit setup code. To confirm, are you using the same email address? Did you recently migrate your account?
Try these steps:
Keep me posted.
Best,
Emerson
10-13-2022 06:46 PM
When I tried again to get my phone set up today, I tried to add my door bell and I scanned the code on the back of it and a quick flash said something about it's already installed. OK, so how do I get it to show up on my phone? Remember, I can still see in on my PC. Thanks (I hope you can understand this. If not, maybe we can email directly?)
10-15-2022 07:30 PM
Hey folks,
Thanks for following up. Please check other home structures in your Nest app until you find your camera's live view.
Here’s how:
Let us know how it goes.
Thanks for your help here, Emerson.
Regards,
JT
10-17-2022 07:50 PM - edited 10-18-2022 08:47 PM
Hi there,
Checking back in — how's it going? Still need our help?
Best,
JT
10-18-2022 08:46 PM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best regards,
JT