Showing results for 
Search instead for 
Did you mean: 
Apps / Account

Blog Posts

Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest app - "there is a problem connecting to the Nest service."

A week or so ago I lost Nest camera image - "camera is offline" message. I confirmed it is not a power issue so must be a connection issue. As of yesterday now cannot log into Nest app so cannot access camera or thermostats. I have upgraded iPhone 11...

mlverm by Community Member
  • 5 replies
  • 0 kudos

Cant log into my Nest app any longer

I can no longer log into my nest app. when i try to reset my password i never receive an email with the reset code. I also tried logging in with a google email and again, never receive and email back from Nest with a reset code. when i call customer ...

BobFx by Community Member
  • 3 replies
  • 1 kudos

on-going issues with Google Home

Hello. I’ve been having a number of on-going issues with Google Home. I was wondering if others are experiencing any of these and have any suggestions or fixes. Thanks. I have to reconnect my ADT account to Google Home every other day for the last fe...

MV by Community Member
  • 1 replies
  • 0 kudos

No video playback in HOME APP or NEST APP

I have a nest camera in one of my homes and I can only see still images from the events and can’t see the video I am a nest aware subscriberI see the same thing in my home app as I do in the Nest app. Same event but no video. I see the duration of th...

Error while adding device to a home/room in Google Home

Hi All, I am unable to add a new device (Sony Bravia Google TV) to my google home as a device. First of all , when i search for the device , it doesnt show up and i have to repeat the search almost ############ times and then suddenly it starts showi...

amber22_2-1645619754022.jpeg amber22_1-1645619716744.jpeg amber22_0-1645619539497.jpeg amber22_3-1645619761027.jpeg
amber22 by Community Member
  • 51 replies
  • 0 kudos

Resolved! Unable to setup new google account on nest hub max

HelloI bought used Google nest hub max from someone today. When i try to set this up it shows this error message "This nest hub max is connected another account or home".I have done factory reset multiple times. But no use. please help.

Harpinder by Community Member
  • 14 replies
  • 1 kudos

Google nest mini 2

On my Samsung 20 ultra note on my Google Home app on my phone it has limited permissions should it not have all permissions.

Gaa22 by Community Member
  • 3 replies
  • 0 kudos
to vote