Hi -- After 3 years of trouble-free use of the app on my iPhone, I now get this message: "You're not connected to the internet. Check your mobile device settings." But I AM connected to the internet. And I have tried this from different networks, with and without allowing cellular access. The message alternates with "There was a problem connecting to the Nest service. Please try again in a few minutes." Neither stays up long enough for me to log out/log in or try again or do anything -- it's stuck in a loop as it tries constantly to connect. I've shut off/restarted the phone, updated the app, deleted and reinstalled the app, checked all my settings, etc. Problem recurs. The one odd thing I've noticed is that the app is not on the list of items for which I can turn on/off location services. Help, please!
Thanks for posting and for being a step ahead of us.
I know how it feels when something isn’t working as it should, so let’s get this resolved. Are you connected to the same Wi-Fi network? You can reboot your Wi-Fi router to refresh the signal. To further isolate the issue you can use another phone and install the Google Home app there. Then observe if this will make a difference.
Looking forward to your response.
Thank you for your response. I am connected to the WiFi and it functions just fine with all other apps on my phone as well as with the other devices we use in the home. I added the Nest app to my wife's iPhone, and it's working just fine. So -- I'm not sure what's wrong with mine, but I appreciate your suggestions. Philip