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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5904 Views
  • 0 replies
  • 7 kudos

Rgb pot lights

I have color Globe electric ceiling led pot lights but I can't change the color of them in the google home app. I used to be able to but recently I am unable to. I can change them in the globe app but not Google home. Anyone have any ideas?

Sg5 by Community Member
  • 1799 Views
  • 8 replies
  • 1 kudos

Nest App Services Not Available

I was redoing my Yale Nest lock as it had lost connection. Upon connection to the lock the app froze. After quitting the app I wasn’t able to connect back to the nest app services. Received the notice that the Nest App Services are offline and to che...

pelf by Community Member
  • 1664 Views
  • 6 replies
  • 0 kudos

Google wifi router and nest point appear offline in Good Home App

My two devices Google wifi route and nest point appear offline in the Google home app. Actually both of them have great connection, the wifi is good at home. As they show offline in App, I can’t use the App to manage the wifi access at my home. I fol...

Planner by Community Member
  • 1617 Views
  • 7 replies
  • 0 kudos

Unwanted Filter active

HiI have an issue with the "E" Filter on Youtube Music and I suspect that it has to do with settings in Google Home. When I stream a song with "explicit" content - e.g. "Summer Renaissance" from Beyoncé or "Lavender Haze" from Taylor Swift it will no...

rogerM by Community Member
  • 965 Views
  • 4 replies
  • 1 kudos

Nest APP problems

I have an IPhone 13pro, an IPad and a Macbook. I have several cameras (indoor and outdoor), several nest protects and a nest thermostat all at 3 different locations. Suddenly, I cannot log into the nest app on my iphone or ipad and am unable to add a...

IOP by Community Member
  • 1324 Views
  • 6 replies
  • 1 kudos

Who to call for support with Nest App

Please reply! Who do Can help me please? I cannot open Nrst App on my iPhone- keeps saying try again later and it’s been going on for days! I can see my cameras if I get on chrome app but I need access to my nest App on phone do I can be alerted when...

Natie by Community Member
  • 373 Views
  • 0 replies
  • 1 kudos

Nest app won't load on my phone

I have never had any problems with my Nest App not working..but today my Nest App is stuck on the loading screen. I have already tried restarting my phone, re-downloading the app, clear the data and cache on the app. Any suggestions? My husband is ha...

Screenshot_20221023-173827.png
Erikacris by Community Member
  • 15785 Views
  • 15 replies
  • 6 kudos
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