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cant login to my nest app on my iphone

dkaus1807
Community Member

cant login to my nest app on my iphone

1 REPLY 1

hoyla
Community Member

I have the same problem as this. It matches the description by another user in 2022:

https://www.googlenestcommunity.com/t5/Apps-Account/Can-t-get-past-the-login-page/m-p/277170#M15299

Having used the Nest app for years, and having migrated to "log in with Google", I was logged out of the Nest app last week, presumably due to an expired session cookie. Now, when I click on the Sign in with Google button within the Nest app, I'm shown a standard accounts.google.com sign in page in the in-app browser, with my google accounts (plus "Use another account") correctly listed. But when I click on any of these, the item is selected but nothing happens and there are no other action buttons on the page, so I have to hit Cancel to close the in-app browser. Whereupon I'm taken back to the Nest app's login page. So I can't use the Nest app any more on this device. 

The in-app browser's built-in share button allows me to open the same page in the real Chrome app, wherein I can log in with Google. This authorises my Chrome app to use Nest, but it doesn't authorise the Nest app so doesn't help at all. 

  • iPhone 14
  • iOS 17.6.1
  • Same actions work fine when I installed the Nest app on another iPhone (SE) - click on an account and you're taken to the password thence 2FA screens.   
  • Tried deleting the app (and data) and restarting the affected device. No change.
  • Tried switching default browser from Chrome to Safari and back again. No change. 
  • Tried deleting all Chrome cookies and caches. No change. 
  • Tried deleting Chrome and reinstalling it. No change.
  • Tried disabling lockdown mode. No change. 
  • Tried reporting to Google and they said talk to Apple, who said talk to Google.