google home can't add nest app

[ronnyh1I]

Hi, i can't add nest app to google home. when i try to add the nest app, it just giving me login with nest app and not log in with google.

Am i missing something?

[MplsCustomer]

@ronnyh1I 

What Google Nest device are you trying to add? Some Google Nest devices get installed in the Google Nest app and others get installed in the Google Home app.

If you have the older Google Home, or Google Home Max, or any of the Nest Hubs, they get installed in the Google Home app. If you are re-installing them, you first have to do a factory reset.

[ronnyh1I]

I have a nest connect for connecting the nest x yale lock. i bought it new two weeks ago.

[MplsCustomer]

@ronnyh1I 

Oh, I see. We don't have any Nest Connects, but it seems they get set up in the Google Nest app:

https://support.google.com/googlenest/answer/9248157

If you're having problems installing it, you could post specifics and see if other customers can offer suggestions.

Or you can try contacting Support:

https://support.google.com/googlenest/gethelp

[ronnyh1I]

I read an article that said that the nest will stop working after  April 8, 2024.

It means that the lock will no longer work ? or we will have other way to work with ?

thanks

[ronnyh1I]

sorry, this is the article https://support.google.com/googlenest/answer/9251009?hl=en

[Juni]

Hi folks,

ronnyh1I, thanks for reaching out. Sorry for the delayed response. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks for the help here, MplsCustomer

Regards,

Juni

[ronnyh1I]

Hi, my problem didn’t solved. I am living in Israel and I think it is not working here. Di I have something to do to make it work ?

[Juni]

Hi ronnyh1I,

Got it. A few questions: What message are you getting from the Nest app? How many Nest Connects do you have? Are they all online? How far is your Lock from the Connect? Also, are there any walls, mirrors, microwave appliances, or Bluetooth devices between the Connect and the Lock?

I look forward to your response.

Thanks,

Juni

[ronnyh1I]

Hi, I have only that nest connect. It’s showing in my nest app, but the yellow light blinks. I don’t get after the connection green light. The lock isn’t connected, I have started to connect the nest first. 

[Juni]

Hi there,

Got it. You can power cycle the networking equipment (modem, router, and/or access point). Since Weave and Wi-Fi both operate in the 2.4 GHz band, it’s possible for the networks to interfere with one another. Most routers and access points choose their channel automatically. Restarting the access point allows it to choose a more interference-free network if needed.

Best,

juni

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,

Dan

[ronnyh1I]

Hi, yes I need help. I don’t know if my nest lock will work in Israel, the nest connect isn’t connecting….

Thanks 

[zoeuvre]

Hi folks, 

@ronnyh1I, currently, the Nest x Yale Lock is only available in Canada and the United States (except Puerto Rico). With this, the Nest x Yale Lock would likely not be suitable to work on an existing Israeli lock. You can learn more about our Nest x Yale Lock by checking this link. 

Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer, Juni, and Dan. 

Best,

Zoe

[ronnyh1I]

Hi and thank you for your answer. Last question is it only the locks and the nest connect can sync, or not work at all?

Thanks 

Ronny

[zoeuvre]

Hi ronnyh1I, 

Thanks for the follow-up question. You can check this link to know where a specific Nest device is only available and will work.

Regards,

Zoe

[ronnyh1I]

Thank you 🙏 

[zoeuvre]

Hello ronnyh1I, 

Thanks for keeping us in the loop. We want to make sure that everything will be taken care of —  I’ll keep this thread open and wait for your update. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Best regards,

Zoe

[zoeuvre]

Hi there ronnyh1I, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Kind regards,

Zoe

[ronnyh1I]

Thanks, not really. It’s not working here.