Wyze light Bulb not responding

[Dhnol]

Purchased Nest and it came with 4 Wyze light bulbs. Set up all 4 with the Google Home app. One bulb stopped responding. Did 5 power rest and did not work. Wyze said they cannot help.

[Alex_S]

Hi Dhnol,
 

I’m sorry to hear that one bulb has stopped working. Let’s further look into it. 

A few questions: is this bulb showing in the Google Home app? Can you control it manually? Have you checked if the Wyze app can control it?

Regards,
Alex

[Alex_S]

Hi there,

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.

Kind regards,
Alex

[Dhnol]

light does not respond 

[Alex_S]

Hello Dhnol,
 

Let’s further isolate this. Kindly provide some information:
 

• Is this bulb showing in the Google Home app?
• Can you control it manually in the Google Home app?
• Have you checked if the Wyze app can control it?

Sincerely,
Alex

[Dhnol]

Cannot get it to be seen on the app

[Alex_S]

Hey Dhnol,
 

We wanted to make sure that we got the right information, so we can provide you the correct resolution. Kindly confirm, can you set up and control the Wyze light bulb using the Wyze app?
 

Warmly,
Alex

[Alex_S]

Hi there,
 

I wanted to follow up and see if you are still in need of any help. 
 

Kind regards,
Alex

[Alex_S]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Alex