09-20-2022 11:49 AM
I am trying to getinto my googlehome app and cannot get past the choose account page, it will not let me choose an account
09-20-2022 12:07 PM
HI @lkitelinger
Try rebooting your phone (if that is what you are using) and make sure the phone is logged into the Google account you use for the Google Home app.
Let us know if that helps.
09-23-2022 06:12 AM
I DID REBOOT MY PHONE AND I FACTORY RESET THE GOOGLE NEST CUZ THE PERSON THAT SET IT UP IS NOT AFFILIATED WITH THE NEST ANY MORE. HE SAID HE REMOVED HIS INFO FROM THE ACCOUNT. I HIT THE HOME APP BUTTON AND IT DOES THIS: WELCOME HOME GET STARTED I HIT THAT BUTTON THE CHOOSE ACCOUT SCREEN APPEARS AND IT WILL NOT LET ME HIT OK. THATS WHERE IM STUCK AT. NEED HELP????
09-23-2022 01:13 PM
The other person hasn't removed the device from their account. Have them remove it from Nest, Google Home apps.
09-26-2022 02:18 PM
Hey there,
Thanks for the assistance, JillG!
lkitelinger, checking back in if you still need help with this. If so, try clearing the cache and data of your Google Home app then, reinstall it. Also, make sure you're using a regular Google Account.
Keep us posted!
Best,
Alex
09-29-2022 03:18 PM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
10-03-2022 12:10 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess