how do i fix my google saying sorru something went wrong or there was a glitch try again

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: lola mcmahon 

i don’t know what to do about it

[JohnF]

Hey there, Lola.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I will definitely need more clarification to what issue you are having. What are you trying to do when you get this error? Is it on the Google Home app or the Nest app? Once I have further clarification I can assist you further. 

-from Brad C. (Community Specialist)

[manish10390]

Hello,

As you might have seen numerous thread stating the same glitch problem. It actually happens when you give a command after saying “Hey/Ok Google,..”

This is happening more often these days.

Any solution for this problem?

[beach324]

This problem just started this week.  When I say "Hey, Google" and give a command it responds "Sorry, Something went wrong and I am unable to control your device".  If I then say, "Hey, Google, what time is it?" it gives me the time and then performs the bedtime routine ending with "Something went wrong. . . . ".

[GarrettDS]

Hey there, 

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help. 

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

Please let me know if you have any further questions.

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS