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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4219 Views
  • 0 replies
  • 5 kudos

Resolved! New Home/New Account Owner needed

Two issues I'm trying to fix:1. My late partner was owner of our Nest account with me as family member. As he has died, I want to become the owner since his email account and phone will both be disabled soon. How should I proceed?2. I recently moved ...

zen2023 by • Community Member
  • 1749 Views
  • 2 replies
  • 1 kudos

Google mesh connectivity

Google just decided to disconnect from internet. Then says I have to login to app. Where do I do that? Already factory reset 3x!

Google Nest setup issues

My husband and I just purchased a home and it has a google nest thermostat. It would be a wonderful thing, but the nest is set up/linked with the previous owner's google account and we dont seem to be able to "Unlink" it and link it to ours so we are...

BUG BUG BUG Unstable Google Home voice selection.

BUG BUG BUG Unstable Google Home (Assistant's) voice selection. If an alternate voice from the default (red) voice is selected, it is unstable and randomly goes back and forth between custom selection voice and default (red) voice. This is happening ...

Routine/automation doesn't work with phone speakers

So, I never really used the Google Home app much except for linking up a speaker group.I recently bought a pixel 7 and came across automations. I like the idea of setting these routines up and trying them out but since I don't have any smart home dev...

It cant find my divice

Hi i tried everything i can to find my divice, I readed all yours help steps and its still didnt give my answer why i couldnt find my LG tv which was 5m away from me.

Hunterek by • Community Member
  • 1092 Views
  • 1 replies
  • 0 kudos

Cannot mute iPhone when viewing Nest Cam

When viewing playback on my Nest Cameras, the volume cannot be muted. For example, if I'm awake in the middle of the night, my phone is obviously on mute so I don't disturb my partner, but when I click on a notification that there is movement on my c...

BCole1 by • Community Member
  • 758 Views
  • 2 replies
  • 0 kudos

Resolved! Nest camera replay crashes google home app

I am not the first - I see this has been an ongoing problem for years. What good is having a security camera if watching the footage causes the app to crash? Every single time. It worked for a while. “Did you try…?” Yes. Everything is updated, reset,...

Ameripaint by • Community Member
  • 54337 Views
  • 210 replies
  • 30 kudos
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