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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 9910 Views
  • 0 replies
  • 9 kudos

Nest thermostat

Checking in status of nest thermostat. I sent it back to you and wondering when you will send one back to me

Legacy Nest Account - Can't reset password

I have a Nest Account (one that hasn't been migrated to my Google account) with two thermostats on it.I somehow got logged out and didn't know the password - I requested a password reset, I get the email but after I enter the new password (twice) it ...

trish1400 by • Community Member
  • 797 Views
  • 2 replies
  • 0 kudos

Roku TV no connected with Home app

Hi all,When I try to connect my Roku Hisense TV with my Google hub, this is the message I get : "No compatible devices were found in your Roku account You may need to set up these devices with Roku first. If you have already set up devices, they may ...

Andrex9219 by • Community Member
  • 1533 Views
  • 4 replies
  • 0 kudos

Phillips Hue “Something went wrong”

I’ve used Phillips Hue with Google Home for years. I have 60 Phillips bulbs and multiple rooms setup in Hue and then replicated in Google Home.Recently an automation (“Good Morning”) started failing - saying “Sorry - that device isn’t available” - so...

Mattcray by • Community Member
  • 391 Views
  • 0 replies
  • 0 kudos

Notifcation Error

Whenever I ask my Google Home to remind me about something, it always tells me there was an error retrieving a previous notification. This notification never pops up on my phone. How can I delete this error so it stops telling me about it?

Bruce1967 by • Community Member
  • 698 Views
  • 0 replies
  • 0 kudos

Roku will not allow me to control in google home app

I just bought a new roku tv and linked my account multiple times and when I try to click on my tv it says: "something went wrong" I can't control it with Google home mini. Tv fast start is enabled. How do I fix this?

Mike1198 by • Community Member
  • 546 Views
  • 0 replies
  • 0 kudos

Unable to remove/unlink device

I added an LG ThinQ device years ago. I'm trying to remove it but unable to. I can add a duplicate LG thin Q device and remove that one, but the old one I am unable to remove.It appears this has been an issue for many years with various convoluted an...

dizzy0ny by • Community Member
  • 3233 Views
  • 3 replies
  • 2 kudos

Google Home cannot get fully saturated colour

Hello,My google home's set light colour doesn't match with the light's colour. For example when I set the colour to red, on the RGB scale it shows as 255 red, 50 green, and 50 blue, I've tested this with other brands of lights and they do not show 25...

MaxHuang by • Community Member
  • 632 Views
  • 0 replies
  • 4 kudos

Nest Mini wont factory reset

my nest mini suddenly stopped responding and wont factory reset. this seems to be a common issue of late. has Google issued an official response?

theDon911 by • Community Member
  • 415 Views
  • 0 replies
  • 1 kudos
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