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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7085 Views
  • 0 replies
  • 7 kudos

Apple HomePod as Climate Device

I know you can’t use Google to set up an Apple HomePod. I have Apple Home for that. I have a Nest Learning Thermostat and unfortunately, Google has chosen NOT to update this generation to the Matter architecture so I can’t use the Nest on my Apple Ho...

Kazlady by • Community Member
  • 673 Views
  • 0 replies
  • 0 kudos

Resolved! Light Groups

I have some lights and smart plugs all from Wiz. Recently, I added some more and Google Home automatically grouped all of them together in each room. How do I ungroup them?

jle646 by • Community Member
  • 871 Views
  • 1 replies
  • 0 kudos

Cannot Change Nest Application Notification

All of a sudden, my nest app notifications have been changed to Spaceline which is a "samsung brand notification". I have changed the notification sounds to "sweet" for my notifications but the nest app continues to play Spaceline. I have using andro...

Mboronkay by • Community Member
  • 388 Views
  • 0 replies
  • 0 kudos

Resolved! Shared Controls

Why am I always seeing the notification that I have a shared control of a device when I live alone and own any Google/Smart Products. I can pause the video and control the sound of the THING playing on THAT TV but I don't own it. I don't know how my ...

Jelo by • Community Member
  • 499 Views
  • 1 replies
  • 0 kudos

Resolved! account log in

I currently have 6 Nest devices assigned to an account "email" that was hacked. Can i remove the gmail account from the 6 devices and add a new account? what are my options ?

sdriggs by • Community Member
  • 627 Views
  • 1 replies
  • 0 kudos

smart device timers stop working

Hi, I have google home mini, using ipad google home app.I use to be able to say "hey google turn on fan for one hour" and it would reply "OK turning on fan for one hour" for my smart outlets and the fan would shut off in a Hourbut now it doesn't say ...

Spazhead by • Community Member
  • 661 Views
  • 2 replies
  • 1 kudos

Own IP address range filtered by google need contact for removal

Hey @Dan_A, I apologise for the direct mention, but it seems you have experience on this topic. I have my own IP address range, and looks like Google filters out this address range, and my Nest Hub devices can't boot on this network (works well on LT...

WillyHun by • Community Member
  • 992 Views
  • 2 replies
  • 1 kudos
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