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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5568 Views
  • 0 replies
  • 7 kudos

Zigbee devices from NEDIS not visible in google home

I have several NEDIS devices coupled to a Zigbee gateway. Devices are 2 smart plugs, 5 thermostats and 3 smart lights, all NEDIS products.all works via the Smart life app…but google home shows some of them to be offline and I cannot control them. Tri...

Nest App on Apple TV - bring the login back

Hi all, I read only that once you migrated your Nest account to a Google one you can't use the Nest app on Apple TV or Android TV anymore as the login page doesn't take your credentials anymore. I can say that def I'm not the one upset of this basic ...

smokiebv by Community Member
  • 518 Views
  • 1 replies
  • 0 kudos

Google Home Ambient Mode Not Working

Hello! I am trying to use ambient mode on my Chromecast for my apartment, but I'm running into some issues. 1. The first is that I can't access ambient mode at all. I open Google Home, and click on my Chromecast device, but when I click "Ambient Mode...

Resolved! Can't edit automations 403 error.

For some reason when I go and edit my routines, I keep getting a 403 error. Works fine on my gf account on iOS. Already tried a clearing app cache, uninstalling/installing and so on, but still nothing. https://preview.redd.it/wlmc8q83dl2c1.jpeg?width...

jamal01 by Community Member
  • 1204 Views
  • 2 replies
  • 2 kudos

Make the Home app as good as the Nest app was.

Wouldn’t customers be better served by having the latest Nest products work in the Nest app rather than forcing users into the FAR inferior Home app? Google is actively destroying the Nest ecosystem for no apparent reason.

I can’t setup the camera

Hi I can’t setup my camera because to connect to my old account (email)I can’t to access to my email because I don’t have anything about old email for disconnect my camera and setup with new email

Schedule Nest Thermostat

I am using the google home app to set heat schedules, if I set heat to 69 degrees at 6AM (comfort) then set heat to 65 degrees at 11PM, will the 65 degree temp continue until 6AM the next day or does it stop at midnight and I have no setting from mid...

mrelmo by Community Member
  • 443 Views
  • 1 replies
  • 0 kudos

(kGSKError Domain error -83902.)

I get a used google home speaker from my friend, already did the factory reset and when try to set up on Home App is it showing this message (kGSKError Domain error -83902.). tried different account but same result. Based in Moscow, Russia. is it aff...

Google Home App Can’t Connect on Eero Wifi Network

Hi there,I’ve had my Nest Doorbell (wired) for a few months now and it was formerly connected to my D-Link router. On wifi on my iOS devices, I was able to use the Google Home app to access the camera feed.I recently got Eero 6+ mesh wifi in my home ...

AK19 by Community Member
  • 8333 Views
  • 1 replies
  • 2 kudos
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