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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4270 Views
  • 0 replies
  • 5 kudos

Time limits not working

Family Link time limits are not working for one of my kids. I limit to 30 minutes a day, but she is able to stay on indefinitely. Why?

I can't change my username

Hey all,I know this issue has already been brought up a few times on this forum, but the last active post about this was in August and it's now locked and has no replies, so I've decided to make a new thread about it. So in multiple threads about thi...

KatiaB by • Community Member
  • 1127 Views
  • 2 replies
  • 1 kudos

problem with casting VLC on chromecast

I havent used my chromecast for a while and after updating the app when I try to cast a local mp4 from VLC in my laptop (never cast from my iphone, ever) all I get is a black screen with sound only. I have tried playing the file first and connect to ...

Camera on an old account

Hi I have a Nest camera linked to an old account that got hacked now I can’t add my camera to my new account any ideas on how to get it working

Mark531 by • Community Member
  • 519 Views
  • 1 replies
  • 0 kudos

Deleting thermostat from account

I have moved house and left my thermostat device at the old house. I have now installed a new thermostat a the new house. I am unable to delete the old house from my account. Can you please help me in pointing out how to do this. I have tried through...

Pvasudev by • Community Member
  • 507 Views
  • 1 replies
  • 0 kudos

Chromecast placement name

I have two devices that were selected for "Family Home" area when setting them up. I want to differentiate them by changing the location I selected to something else like Kitchen but when I tap on the device tile and the 3 dot setting to go to Device...

Jkiddin10 by • Community Member
  • 561 Views
  • 1 replies
  • 0 kudos
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