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Apps / Account

Blog Posts

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Controlling volume for multiple speakers in the Google Home app Read more

Now Available: Google Nest Warranty Helper Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Time on Nest Speed Tests?

Hi! I joined the community to read about the issue described here, but the answer was moved to a private discussion, assuming one exists:

App Not Allowing Login or Send email

My Nest app will not allow me to sign in. When I request a password reset link, I don’t get an email. Few pointers before you ask/say (1) no I haven’t migrated my account (2) bought the thermostat new years ago (3) same/original house it was installe...

spennell by Community Member
  • 11 replies
  • 0 kudos

Accessing/Editing personal info

On occasion I need to verify that it's really me trying to get into my Google account. I need to be able to view and edit what that telephone number or email account is. What, for example, am I supposed to do if I get a new phone number or move to a ...

Camera already connected to another account

I had my nest products set up and working perfectly, but it all went wrong when I got pestered to migrate to google.since doing that, lost all my nest products one the app, and when trying to reconnect, keeps saying it’s connected to another account....

Johnnymac by Community Member
  • 5 replies
  • 3 kudos

Thermostate unit (F) in google home app

The unit of the thermostat suddenly changed to Fahrenheit on Google Home app.Previously, it was displayed in Celsius and was able to perform voice commands. Right now it's displayed in Fahrenheit in the Google Home app.The manufacturer's equipment an...

Martin-P by Community Member
  • 3 replies
  • 0 kudos

Sleep sound keeps playing in my nest all night long

Hello, when I use the bedtime routine, my google nest mini keeps playing sleep soundly. It would stop about an hour earlier, but now it plays all night. What can I do to make the sleep sound country night play continuously for 1...

Resolved! Leave Nest Field Test Program & Unlink Account

I used to field test for Nest (starting in 2016). My email address (Gmail) is still associated with the FT program. Because of this, I cannot use the production version of the app with my Google Account or link it to my Google Home. Also, the associa...

carlymy by Community Member
  • 8 replies
  • 1 kudos

Unable to migrate from Nest to Google

Hi all;I am trying to migrate my nest account to Google. I've selected my personal Gmail account but after couple of seconds I got an error. There is no Error code but only this: "Unexpected error has occured". Can anyone help me to find solution? Th...

selimsel by Community Member
  • 37 replies
  • 9 kudos

Sound through speakers

Has anyone's speakers which are driven through an amp using the Google Home App suddenly reduced to half the volume output that they were? This is on 2 different amps feeding 2 different speakers so I believe that it is the App to blame? Many thanks!

Chrised72 by Community Member
  • 3 replies
  • 0 kudos
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