i cant get the app to work on my android

[goose4]

it says choose the last 4 digits of your serial number..just spinning wont connect

[MplsCustomer]

@goose4 

What Google Nest device are you trying to install? I've seen reports like yours when a customer is trying to install a Google Nest device in the wrong app (the Google Nest app vs. the Google Home app).

[Jake]

Hey there,

Thanks for the help MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni