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nest app keeps going offline

Community Specialist
Community Specialist

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Original Poster: Valerie B 

I have had a Nest thermostat installed for 2 years.  For the past 3 weeks, my Nest thermostat app on my Samsung phone keeps going offline.  It is connected to the WiFi and the battery isn't low and I have the current version (I removed it and reinstalled it).  I can restart the Nest on the thermostat and it comes back online in the app.  The purpose of having the app is so I don't have to get to the thermostat to make changes.  Why is this happening now when I haven't had a problem for the past 2 years?  And how to I fix it without restarting my thermostat?