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nest app keeps going offline

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Valerie B 

I have had a Nest thermostat installed for 2 years.  For the past 3 weeks, my Nest thermostat app on my Samsung phone keeps going offline.  It is connected to the WiFi and the battery isn't low and I have the current version (I removed it and reinstalled it).  I can restart the Nest on the thermostat and it comes back online in the app.  The purpose of having the app is so I don't have to get to the thermostat to make changes.  Why is this happening now when I haven't had a problem for the past 2 years?  And how to I fix it without restarting my thermostat?

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