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nest thermostat application not accessible and password change not responding

jmgtr8
Community Member

Nest application was unused for years and now won't accept password or respond to password change request.  Tried unsuccessfully to migrate thermostat to google home, but adding device requires nest entry key, which is unknown and not accessible on my gen 2 nest E thermostat.   Any help greatly appreciated.

Jim

10 REPLIES 10

RXShorty
Gold Product Expert
Gold Product Expert

Hi @jmgtr8 

Did you try a factory reset of your thermostat?

This way you add the device like a new device.

jmgtr8
Community Member

Thanks.  Can I reset and avoid having to reenter schedules, sensors, etc.?

RXShorty
Gold Product Expert
Gold Product Expert

Hi @jmgtr8 

I am afraid everything is like a new device after a factory reset. 🙄

Jake
Community Specialist
Community Specialist

Hey jmgtr8,

 

Thanks for the help RXShorty.

 

I wanted to follow up with you. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hi jmgtr8,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

jmgtr8
Community Member

I still would like to know if the current version of the next thermostat application supports user-defined scheduling time periods at other than the morning, afternoon, and evening time periods that were unchangeable in earlier versions.

Thanks,

Jim Gregory

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@jmgtr8, thanks for your update. Unlike the Nest Thermostat E and Nest Learning Thermostat, you must select a temperature preset when you add or change a temperature in the Nest Thermostat’s schedule.
 

  • You can use ready-made presets like Comfort, Eco, and Sleep as soon as you add your thermostat in the Home app.
  • You can also create custom presets. This is helpful if you want to set a temperature in your thermostat’s schedule that isn’t in your thermostat’s existing presets.

To view, edit, or create temperature presets for your thermostat:

  1. Open the Home app .
  2. Select your thermostat.
  3. Tap Presets.
  4. Choose Edit.
  5. After you’ve made the changes you want, select Done.

Hit this link for more information and let us know if you have more questions in mind.

 

I appreciate the help, RXShorty and Jake.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi jmgtr8,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey jmgtr8,

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

 

Thanks,

Emerson