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nest yale lock does not connect to nest hub

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: C D 3346 


Nest yale lock does not connect to nest anymore.
tried factory reset and also removed all devices and reinstalled .
It was working before but now does not work

Community Specialist
Community Specialist
Hello C D 3346.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. This sounds quite inconvenient for you, and I am terribly sorry to hear that. I would love to assist you with this issue any way I can. 
  • Have there been any changes to your account, or to the wifi that your devices are connected too?
  • Did you get a new phone?
  • Did you migrate over to Google Home?
Once I have more information we can look into some options for you. I look forward to your response.
-from Brad C. (Comnunity Specialist)

Community Member

I have the same issue. This thread is no help at all.