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"Listen to xxxx" not working

Mark_g1
Community Member

My mother was impressed by a friends Alexa, where they asked it to play music. I told her she already has this on her phone with Google assistant/Google home, and her Spotify free account.  However whe I tried to demonstrate it, every time it failed it very embarrassing way.

I said "listen to Christmas music" 

Google Response; "here are some pictures of Christmas music".

 

It did this every time.  The phrase was recognised correctly, but what it did was bonkers. I checked Spotify was the selected music service and was linked correctly.

When I tried this on my phone (pixel 5) using my Google account, it worked as expected, using the same phrase.

 

 

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help. 

 

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

 

Please let me know if you have any further questions.

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS