We have a Nest doorbell that I originally set up on my account, then my husband set it up on his account and my account quit working on the app so I deleted it. I can access the doorbell camera through my Google home app. Now I have a Nest protect that I want to set up. I downloaded the app and tried to sign in. If I choose sign in with Google nothing happens if I try to sign in through Nest I choose forgot password but never got a reset email. My husband added the protect unit to his account but if I try to add it to Google home I still need to log in to Nest which I can't seem to do. Now my husband's phone knows his password as it connects automatically to the app but he doesn't know it so I can't do that either. What do I need to do?
Sorry for the late response, but I wanted to drop in here to help.
I understand that this issue can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.