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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6990 Views
  • 0 replies
  • 7 kudos

Location Based Routine Triggers Not Available

Hi thereI am an Android user, using the Public Preview Home app. Using this app I am able to create automations/routines that are based on the different triggers/conditions with different actions. I have triggers available to me that are location bas...

All my Google Nest smoke detectors have disappeared from my account

My account has been stable and working fine for over 3 years. Approximately 10 days ago I noticed in the Nest app that I was logged out. When logging in again all smoke detectors has disappeared. I suspect that my setup is on a separate Nest-account,...

osaele by • Community Member
  • 1487 Views
  • 6 replies
  • 0 kudos

Resolved! Two factor authentication

Hi, I cannot get past the two factor authentication on my app as it is trying to sent a message to my my landline which it cannot do. I have tried to change it to call the phone but it always defaults back to trying to send a message. Very frustratin...

angelof by • Community Member
  • 781 Views
  • 1 replies
  • 0 kudos

Nest Hello Wired Doorbell stuck on serial number in setup

This is a gen 1 nest Hello Wired Doorbell. I have the nest app. I get stuck on the setup page where it says to select the serial number. It never shows any serial number. I have tried manually resetting the doorbell and uninstalling and reinstalling ...

ScarlettJ by • Community Member
  • 1411 Views
  • 5 replies
  • 0 kudos

Resolved! Switching from Nest to Google App

I keep getting nagged to switch my cameras from the Nest to Google App but I'd like to know what features of the Nest app I'll loose if I do this. It seem to be changing and I can't get an up-to-date definitive answer.Also, any news on when Nest Prot...

dartiss by • Community Member
  • 1967 Views
  • 6 replies
  • 2 kudos

Resolved! Problems with Scheduling Smart Tapo Bulbs

Since installing my Google Nest wired Doorbell I’ve had to add four wifi extenders and switch off my main Wifi Router wifi. I added the wired Google security Camera and twin Floodlights. Initially the smart setup went well and very impressive. Then I...

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