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Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Thermosmart in home app

The thermosmart app has disappeared from google home. You cannot install the app via home.

Felixvos by Community Member
  • 596 Views
  • 8 replies
  • 0 kudos

Unable to log in to Nest app to set up new device

I just purchased a Nest Protect Smoke/CO detector. I'm following the instructions to set it up and I have to download/install the Nest app on my phone. Easy enough. When I log in with my Google account I keep getting told unable to log in try again l...

cugrad99 by Community Member
  • 462 Views
  • 5 replies
  • 0 kudos

Default music app

For 2 years, maybe more, my default music and podcasts app was spotify. But, since a few weeks ago, when I ask the app to play music, a message appears saying that I don't have apple music app installed. When I ask for a podcasts it opens Google podc...

Epamino by Community Member
  • 434 Views
  • 4 replies
  • 0 kudos

Google home app? why is this consistently so bad?

omg, when is google going to fix the Google Home App, it is such a pain to use. it might be the worst app i've used in a long time. it is so counterintuitive. I'm about to dump all my google products and figure out another solution just because of th...

Net camera disconnects since conversion to Google Home

Yesterday I migrated one Nest camera to Google Home, prior to doing this the camera worked flawlessly and not once did it drop the connection. Now under Google Home it takes a long time to connect and then within a few minutes disconnects and then wi...

"Login through Google Home App".... how???

I have had 2 Home Mini's and 5 nests for the last 12 months without a single issue. They were straightforward to set up and have been fantastic ever since. I came home today to find they ALL require me to 'Login through the Google Home App". Why has ...

Kym3 by Community Member
  • 17729 Views
  • 3 replies
  • 7 kudos

Philips Hue account won’t link again

Hello!I have been having this issue for months and nothing I’ve tried has fixed it. My Philips Hue lights suddenly stopped working through Google Home. I thought maybe I would try to unlink / relink my account and maybe that would help. But now I hav...

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