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Google Home Release Notes: May 11th Read more

Google Home Update (Spring 2026): Home sweet home is now more helpful Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

Resolved! air conditioner linked via AC app but offline in Google home app

I have two Panasonic Eolia air conditioners linked to Google home through the Eolia (エオリア) app. I can control them through that app. They appear as expected in the Google home app, but they are always offline in Google home. I chose these particular ...

Aaroneus by • Community Member
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  • 1 replies
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Bring back Equalizer in Google Home for JBL Link speakers PLEASE!

I have two JBL Link Portable "smart speakers" and the bass is super loud, to the point that I cannot turn the volume up past 60% or the bass becomes very distorted and sounds like there soon will be damage done to the speaker.I understand that the eq...

Anonymous by • Not applicable
  • 1203 Views
  • 2 replies
  • 2 kudos

home away assist broken since 22nd june 24

home app v3.18.1.4 home/away presence sending stopped working on friday night. switching to nest v5.76.0.8 works fine but same handset using home to switch fails all other geofencing works. kasa. tuya. rven google smart lock by location. nest app wor...

eighty666 by • Community Member
  • 1334 Views
  • 4 replies
  • 0 kudos

Nest error code migrating over to Google

I have gotten to the spot in the migration “Works With Nest” and I get an error “Opps! We’ve encountered an error. Please try again.” I did as there was a previous thread, but it still will not migrate over. I am using the Google Home App not the Nes...

kmslates by • Community Member
  • 899 Views
  • 3 replies
  • 0 kudos

Password Reset Email Not Received

I'm not receiving a password reset email. Upon reviewing the Help Community, it appears this problem has been occurring regularly since 2021, with absolutely no resolution.If not resolved, I'll be forced to purchase a different thermostat.What pathet...

DH-Sf by • Community Member
  • 769 Views
  • 1 replies
  • 0 kudos

Hisense TV and Remote Now intermittent Connection issues

I have had a longstanding issue with the Hisense TV and the Home app. Every time I want to use the TV with the Home app, I have to unplug the TV, then plug it back in. Then the TV works with the Home app. This is annoying. I can only turn the TV of o...

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