"no devices were found in your mi home account" - when try to link xiaomi Mi home app

[Allesio]

I bought a xiaomi smart speaker with IR control and I added it and more several devices to my Mi home account but when I want to link it with the google home its says that error:
"no devices were found in your mi home account"
I tryed to open several accounts on different servers and to added all the devices again and its not helping..
please help me solve that thanks

[Ashepherdson]

Honestly you are probably best to contact Xiaomi for this, as it is a third party issue.  Saying that you can try " Hey Google, Sync My devices" to see if that works. 

[Allesio]

Thanks for the response, I still think its about the google connection with mi home app because in both of the apps I can find the devices but I only can't link the Mi home app with the Google home.. and for other people it is working with my specific speaker as well..

[Chefranov]

Did you try change region/location in Mi Home app? 

[Allesio]

Yes, to 3 different countries and every time I do I need to add all the devices again in the mi home app, and still not working..

[tianfranto]

I have the same problem. Any hint on resolving the issue?

[Allesio]

hey thanks for repplying, I did not solve it yet but I did ordered the TOYA IR blaster that their app should sync with the google home app as well so.. I will update after it will ship to me

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community.
 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: what is the make and model of the phone that you are using for your Google Home app? What is the Home app version installed to it? Do you have other third party devices linked? If so, are they working fine?

Everyone can try to unlink and relink the Google Home app and see if it will fix it. If that did not work, since an attempt to link Mi Home happened try to unlink it directly from your Google account then relink it again.

Check these links.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Keep me posted.

Thanks,

Juni

[Treve]

Hi Juni,

Phone: Xiaomi Redmi Note 7

Xiaomi Home version: 7.12.700
Google Home version: 2.60.1.19

I tried to unlink and link again everything but it still doesn't work. It shows me that there is no device found. I also tried "SmartTings" workaround from other article but still no effect. Please help.

[Allesio]

Hey, the details are:

Samsung note 10

Google Home version: 2

Xiaomi Home version: 7.12.700

"I tried to unlink and link again everything but it still doesn't work. It shows me that there is no device found. I also tried "SmartTings" workaround from other article but still no effect. Please help."

same here..

[Treve]

So... I solved my issue. Unfortunately im stupid and I was using different xiaomi accounts. Sorry for the problem.

[Treve]

Hi. Got the same problem with Xiaomi Vacuum Mop 2 Pro. Any ideas? 

Many thanks in advance

[Allesio]

hey everyone I got an update.. I just got the TOYA IR blaster from aliexpress and its works amazing and its app "SMART LIFE" sync smooth with the google home app as well, so its a good solution if u have no time to wait for fix.

Xiaomi IR problem still exist.

[Juni · Accepted solution]

Hi everyone,

@Treve, I'm glad your concern is resolved. 

@Allesio, thanks for sharing that. For the Xiaomi IR issue, since you already deleted it from your Google account yet the issue is still happening, we would suggest for you to contact Mi Home support and see if they can help us with your concern since this is isolated to their app.

Keep me in the loop.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan