unable to add any works with google services or enable presence sensing

[eighty666]

any service i try to link with my home causes a toast bubble of "could not reach WHOEVER. please try again" but the same thing happens

kasa. hue. tuya. sonoff. ANYONE

also i cannot switch presence sensing to this phone/handset as it says in a big white page it "wasn't saved"

i can't unlink or link things or make ANY changes to my home structure at all

creating a new home results in the same issue

logging in as a different google user is fine. a change to home is ok on their account on my phones

using my google account on a new handset is not fine. it's account specfic not user error

i can't add a new nest device, i can't do *ANYTHING*

please help it's been like this for a day now

[Juni]

Hi eighty666,

Thanks for reaching out.Thank you for letting us know about your Google Home app concern. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this issue. Are you using a Google Workspace account? If not, were there any recent changes made to your account that might have caused this?  

I look forward to your response.

Regards,

Juni

[eighty666]

no i'm not using a workspace account and no there haven't been any changes, recent or otherwise. you're really going to fix things like blank netbios name resolution and improperly managed multicast group requests, huh? bold. just so you know - every google person i talked to the last 20 odd year's turned out to be a liar or a fool. will you be the first to break the mould?

[Juni]

Hi there,

Thanks for confirming. Since other users are not having issues, this is an account-specific concern. Give our friends at the Google Account Help Community a shout. They're best equipped to help you with your Google account concerns. Check out the link below to get to them.

Google Account Help Community

Thanks,

Juni

[eighty666]

lmfao. i don't think you have a clue what you're talking about. please use a popular search engine on the technical words you've either ignored or misunderstood. "netbios name" and "leaving and joining multicast groups". tia