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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey Google Nest Community, 

 

A few weeks ago we announced that we are working on rebuilding and redesigning the Home app for the future of the smart home. With feedback from many of you in hand we set out to imagine what it would take to make the smart home as simple and reliable as the light switch on your wall. We envision a future where you can control all your home devices in one place, from any surface, and where all your compatible devices work together to be more helpful.

 

Today we’re taking an initial step towards creating a singular app experience with a Public Preview of the new Google Home app. To learn more about the experience and how to enroll, check out this post. For those of you who have questions, in particular for our Nest app users, we wanted to share some more information on what you can expect. 

 

Anish Kattukaran

Director, Product Management, Google Home & Nest

 

Top Google Home app questions

Q: Last year you talked about a single app for all Nest devices - when can we expect that?

A: For our Nest app users we think that a lot of the new features in the redesigned Google Home app get us closer to the vision for a single app to control your home, but it isn’t a completely one app experience yet. It was really important to us that we get the Home app experience right before we asked our Nest users to migrate to it. This is why we are bringing these updates to Public Preview, so you can try them out first and share feedback with us so we can improve that experience. This preview is our first big step in making this vision real for you, and we’ll continue adding more functionality over time.

 

Q: What’s taking so long to bring all the Nest cameras to the Google Home app?

A: We’re building the Home app for the future of the smart home, but it's a hard problem. We care deeply about bringing the Nest camera experiences over to the Home app. But this isn't just about updating the app. It involves migrating technology, updating software on the devices, and in many cases on hardware that is more than five years old (our Nest Cam Indoor originally launched back in 2015!). This has involved investing in all parts of the camera software, cloud infrastructure and apps experiences so that we can work to make this transition as seamless as possible -- while maintaining a high bar for performance, security and privacy. That takes a lot of work, and time. We are excited about the progress we are making and are committed to rolling support out for these older cameras over time.

 

Q: What about the rest of my Nest devices, when will I be able to migrate them over?  

A: Beyond just cameras, we will continue to bring support for many Nest devices and features to the Home app, one device at a time, while maintaining the same level of privacy, security, and experiences for our customers. Each device has its own complexity and requires migrating infrastructure, updates to device software and evaluating if the hardware can be supported.

 

We are excited to start with the Google Nest Cam Indoor and Nest Cam Outdoor followed by other Nest devices like smoke alarms and thermostats. These migrations will begin in 2023.

 

Q: What happens to the Nest app with this new Google Home app announcement? 

A: There is no change to the Nest app today. You can continue to use the app as you do now. 

 

Q: When will I have the ability to schedule cameras in the Google Home app like I can in the Nest App?

A: We recently expanded automation capabilities in the Home app. With this update, you can create a Household Routine to schedule when your camera will turn On/Off, similar to the experience in the Nest app. Learn more about Household Routines in this community blog post.

 

Q: Is Google Home for web going to support all of the same experiences as the Nest app on the web?

A: Google Home for web already has a key feature that users have asked for - the ability to live stream all your Nest cameras in one place - available as a Public Preview today to all Nest camera users that have migrated. Over time, we will continue to make updates to bring more camera and automation features to the web.

 

Q: What will I be able to do with my different Nest Cams and Doorbells in the Google Home App Public Preview?

A: In Public Preview the new set of camera controller experiences will be available for Nest Cams and Doorbells launched in 2021 or later. You will see a revamped camera controller experience where you can vertically scroll through your video history, review specific events, and view live streams of your cameras directly on the app’s home view. Customers with Nest Cams and Doorbells that launched before 2021 will also be able to quickly view live video on the home screen as part of Public Preview, however the new camera controller experience won’t be available in the Public Preview right away. We are working to support this soon, starting with Nest Cam Indoor and Nest Cam Outdoor.

12 Comments
MplsCustomer
Bronze
Bronze

These are good steps forward!  Thank you in advance.

Arthur_Gray
Community Member

This is the kind of Q&A that Google and the @GoogleNestTeam need to post more ofte

Over a year ago the post about the updates to Google Home, new doorbell, and web app was made. That was September 2021.

While I understood what was going on behind the scenes, other people don't nor do they have time to care. It builds frustration.

The Reddit Google WiFi, Google Nest and Google Home subreddits are full of it.

Please make more timely updates even if it sounds redundant. It helps everyone know that you care.

 

StevilGenius
Community Member

All positive news, but when will I be able to say ‘hey google feed the cat’ and have my Tuya cat feeder dispense a portion?  Better still, why not have Google watch the camera on the cat feeder and tell me when my chonk of a cat is sat there waiting to be fed and then have Google ask me if he should be fed. Now that’s functionality worth developing. 

PedroLiberal
Community Member

@StevilGenius that’s a great idea but google isn’t developing products for pets I believe. So you’d have to reach out to a pet company to create that product. And ask them to integrate it to google.

As for the camera idea that’s one of the things I would love for google to work on. Something happens -> google asks me if I want to do something -> I say yes -> google does it. Alexa does it (not sure about the cameras but the rest yeah).

Arthur_Gray
Community Member

@StevilGenius the cat feeder is able to do that if the company has built it to do so.

I took the time to look up your Cat Feeder product and found the following:

Please don't assume Google Assistant and Nest have an issue when the developer has provided instruction for you.

If it isn't working, you should contact Tuya.

 

Screenshot of all commands:

Pisko
Community Member

The Nest app, and it’s great usability, features, and functionality is one of the main reasons I chose Nest Cameras over its MANY competitors. The frustration of purchasing two new battery cameras without any mention from google that these involve a significant step down in functionality and usability and I would not be able to add them to the other 4 cameras I already have (and pay Google for monthly) around my home is a huge disappointment. Now I am seeing that these complaints are over a year old and google has done nothing for these existing customers and their promises of future features/functionality are so vague it makes me wonder.  Bottom line question is WILL GOOGLE OFFER THE SAME CAMERA FUNCTIONALITY ON THE NEW HOME APP OR NOT?  Just give us a feature list. You’ve been working on it for a while there must be a list? 

Pisko
Community Member

THIS DOES NOT ANSWER THE QUESTION!  Don’t tell us what it already does- we have already expressed that what it does is insufficient compared to the Nest App. Answer the question- will it support all of the same experiences? What is your plan - surely you know by now what functionality you are working on? 

Q: Is Google Home for web going to support all of the same experiences as the Nest app on the web?

A: Google Home for web already has a key feature that users have asked for - the ability to live stream all your Nest cameras in one place - available as a Public Preview today to all Nest camera users that have migrated.

IngloriousAeon
Community Member

The superiority of the nest app and the dumbness of google home app has made me return the new nest cam indoor and nest cam with floodlight cameras. I had to fish for 1st generation google cam indoor from websites like bed bath and beyond for the original full retail price. This is ridiculous but I needed to do so because I bought a home with 7 older generation camera setup. What is the point of buying nest devices if they can’t be supported on nest app or vice versa. To top that the thermostats & temperature sensors have limited functionality on google home app, and all my 8 nest protects are not even supported on google home. 

I understand google doing a migration but please support and improve the legacy system until your new system has feature parity. 

So, thanks for the update but no thanks because your timelines are so vague that I don’t trust you’ll achieve significant migration in 2023. If I need to upgrade, I would rather upgrade all my cameras to ring because unlike google home they are already way ahead. 

dyod
Community Member

First off, the naming of the new vs old cameras makes it difficult when trying to do due diligence before upgrading.

I purchased 4 new Nest Cam (outdoor,indoor, battery) cameras thinking it would have the following basic features but they do NOT:

1. Ability to make a clip of any history on the timeline, not just events.

2. Web viewer that can do more then show live video such as show history, events, and download clips of important video. Would also be nice to adjust activity/privacy zones.

3. Working activity or privacy zones on the new cameras. I thought this was included with my nest aware plus subscription but I can't find an area to configure them.  Whoops,found it buried in the individual camera settings gear icon/ events / seen events / activity zones section

4. Ability for google home app to change the camera history view to full screen landscape mode so I could then do a screen record of a big image without the time line in it. (Until google home has a way to record non-events from history)

5. Also, the account nest to google migration didn't work and google support people are reading off a script with no troubleshooting thoughts of their own. I wasted 40 minutes with support guy who would ignore what I say and just continue reading his script. Every time I tried to migrate my nest account to google account it said "an unexpected error has occurred." The "fix" was to just spam migrate attempts and after the 3rd of 4th consecutive try it started to work! This was over multiple days so I don't think any google service required to complete the migration would be down but maybe it was?

Hoping to see all these BASIC features added in 2023. Let's GO Google Nest Team!

dougw03
Community Member

It's great to hear the smoke detectors will finally be supported in Google Home. Can you please comment on whether these detectors will also be getting Matter support?

LRT
Community Member

Will Google home for the web eventually do everything the Google home app does?  We can't expect ordinary people to deploy and configure a third party solution like Home Assistant to administer their smart home From a desktop computer.  

RossLukin
Community Member

Hey ! Regarding Nest Cams, is there a setting where an alert or alarm occurs on your phone, similar to a marine anchor alarm —- ie if between the hours of 11pm and 6 am cameras detect a person in your cam activity area then a different alarm is triggered on ur phone. 
I assume would be an easy feature to add, the push notification is not loud enough. 
no extra hardware required and peace of mind to control preferred times and alerts 

Thanks for listening !

cheers