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Stefanie
PE Program Manager
PE Program Manager

Hey Google Nest Community, 

We’re thrilled to welcome you to our newly updated community! We have a fresh look, but we’re still here to answer all your questions and give you the latest news.

Now’s a great time to review our community policies. Also, check out these FAQs to see if we’ve already answered a question you might have about the new changes.

We hope you’re just as excited as we are for this adventure, and we can't wait to hear what you've got to say. 

Let us know what you think in the comments below.

The Google Nest team

41 Comments
BinaryJay
Gold Product Expert
Gold Product Expert

🎉

Cathal_S
Gold Product Expert
Gold Product Expert

It's going to take a few days of getting used to.

 

First thing that springs to mind is why is 'speakers and displays' last on the drop-down menu when I think? that they maybe the most popular user questions.

 

All in all I'm liking what you have done 👋

 

Edit: I like that we can edit 👍 also see the list is alphanumeric sorted, can we adjust to our preference?

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Is this new community replacing the Google Nest Help Community?

 

Any reason why the page width here has been hard set and not set to auto-size to the monitor size?

How do we get out Product Expert level transferred over to this new community?

li_gerry
Community Member

Congrats @Stefanie 

Chelsea
Googler

Answering some questions from above:

  1. @Cathal_S, First thing that springs to mind is why is 'speakers and displays' last on the drop-down menu when I think? that they maybe the most popular user questions.

    • Great point! Should be updated now 🙂
  2. @Patrick_Caezza,  Is this new community replacing the Google Nest Help Community?

    • Yup, this will now be the new Google Nest Help Community, and will be linked from the Help Center
  3. @Patrick_Caezza, Any reason why the page width here has been hard set and not set to auto-size to the monitor size?

    • It should be responsive to width of the browser under the set max point; however, some monitors and screens can be quite large and the responsive design doesn't quite work well at huge widths so we reigned it in a little.
  4. @Patrick_Caezza, How do we get out Product Expert level transferred over to this new community?

    • Our amazing PE Program Manager, @Stefanie, should be able to make sure you're set up right.

Thanks everyone for help and insight so far!

JoseLuis10
Community Member
Chelsea
Googler
StephRenee
Community Member

Glad to be a part of

iliasjet
Community Member

We'll have to get used to it, we got used to the basic forums

evergolly
Community Member
yed
evergolly
Community Member
Please,i need google app
0838868633
Community Member

Có gì đâu mà em không muốn em đi làm về chưa em ơi em có nói chuyện với em là em có nói chuyện với em là em có nói chuyện với em là em có nói chuyện với em

Mahamud
Community Member

Dtgandtheandand

Concord
Community Member

Hi our Nest heat link is dead, no lights, no response when a reset or factory reset is attempted. Electrician and gas boiler engineer been out power to heat link and boiler fine been onto google support for over 70 minutes this morning told senior advisor would contact still waiting over 12 hrs now 2 80 year olds sitting in cold house and out of pocket with tradesmen's bills for nothing it’s a joke unit just over twelve months old, can’t the support engineers see by all the cases of this happening there is a fault in the heat link units. So fed up with it all . Any help would be appreciated thanks Concord

Nest
Community Member

I need you to take my email off of this and not ever use my information again 

TnTarheel
Community Member

You might get busy & fire whoever changed the nest app they really Googled  it up.  

MdNahidIslam
Community Member

Hi @Stefanie I'm new member. I'm From Qatar 

Stefanie
PE Program Manager
PE Program Manager

@MdNahidIslam welcome, welcome!! Excited you've joined us 😀

rajuroyal
Community Member

Hello @Stefanie 

 

My Name is Raju Royal, From India recently tweet by PE Program so i join this platform, I already 3 Google Product PE working, so I join this Family, I love to contribute, Happy to guide 

 

Thank You so much  

Doug71
Community Member

Nest hub shows the wrong time but audio tells me the right time. I am now on the wrong time for the next six months.

Very frustrating 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Nik
Community Member

Hey @Stefanie congrats on the new look community, I know, I'm late to this party!  I had the pleasure of managing a Khoros community for a number of years and it's wonderful to see how Google have implemented and developed this space. It's fresh and makes great use of the add-ons Khoros offer, you are really putting such things as the gamification module into action and with success. All the best with the new look community and congrats to the team who have pulled this together!

joashep
Community Member

😆

tcaction
Community Member

Google tells me that my password is now no5 correct and was to send me an email on how to reset it. I have not gotten it yet. My older Nest Learn ( the most expensive one ONLY lasted 4 years, not happy) used to work fine so I replaced it with the cheaper one, and now to set up, it has to go through the Home app. It is confusing and very uninformative. I am frustrated and upset there is no one to talk to to solve the numerous problems I am going through with this Thermostat and the Home App.

tcaction
Community Member

Very frustrating and very poor/nonexistent customer support. No one to talk to

CristianC
Community Specialist
Community Specialist

Hey @tcaction,

Thanks for reaching out. Have you tried to sign in with Google? If you want to talk with someone, you can call this number: 0808 169 2307

BrandonLaMontCo
Community Member

@Stefanie 

Community Support  we wish you a happy time on earth with your smart home upgrades..

BrandonLaMontCo
Community Member

@Stefanie @CristianC @tcaction @joashep @Nik @BinaryJay @Cathal_S @Patrick_Caezza @li_gerry1 @Chelsea My name Is Brandon Lamont Cooper. I am about 6 foot tall and about 175 pounds, blond hair and blue eyes. I'm single, have no children and I currently live on the East Coast of the United States, in Georgia. I dream for better days and hope and pray for the safety of all... hello my friends from the nest community.. I see your online,I'm Brandon from the east coast looking for long-term friends and awesome potential... how are you? Community Support  

BrandonLaMontCo
Community Member

@JoseLuis10 @StephRenee @iliasjet @evergolly @0838868633 @Mahamud @Concord @Nest @TnTarheel @MdNahidIslam My name Is Brandon Lamont Cooper. I am about 6 foot tall and about 175 pounds, blond hair and blue eyes. I'm single, have no children and I currently live on the East Coast of the United States, in Georgia. I dream for better days and hope and pray for the safety of all... hello my friends from the nest community.. I see your online,I'm Brandon from the east coast looking for long-term friends and awesome potential... how are you?

BrandonLaMontCo
Community Member

@rajuroyal @Doug71 @GarrettDS @Nik @joashep @tcaction My name Is Brandon Lamont Cooper. I am about 6 foot tall and about 175 pounds, blond hair and blue eyes. I'm single, have no children and I currently live on the East Coast of the United States, in Georgia. I dream for better days and hope and pray for the safety of all... hello my friends from the nest community.. I see your online,I'm Brandon from the east coast looking for long-term friends and awesome potential... how are you?

Community Support 

ayse74
Community Member

Thank you i levent it❤

Amaximov1
Community Member

@Stefanie @Chelsea  How can I share my Nest Cameras and recorded video with a home member without giving them full access to all other devices in my home app? You removed this useful feature from the Nest app. I don't want to give full admin permissions to someone just have them access cameras to monitor. 

yusufasaniszk
Community Member
Hi
Bnsherer
Community Member

PAY SONOS THIEVES! 

سر
Community Member

201021205428_status_b2024ffdc73a44ee848c51bff7da7048.jpg

BrandonLaMontCo
Community Member

@tcaction   I'm very active and conscious. how can I help you today sir or maim? Im not sure how well I will be able to support you, but I will try my best.   Community Support 

BrandonLaMontCo
Community Member

@CristianC  what is the number you provided the community my friend? who will answer and how will they be able to serve us?