06-22-2024 03:54 PM
I just bought a 1st Gen wired Nest doorbell and 2nd Gen Nest Hub. I am trying to add my doorbell to my Nest Hub so that I can see it on the Nest Hub screen when people ring my doorbell. It doesn't seem like they are compatible. I had to add the Google Home and Nest apps to my phone, but can they not work together? Do I have to get the 2nd Gen doorbell instead? Very frustrating because they are all Google Nest products. Thank you in advance.
06-22-2024 04:27 PM
We have three 1st gen Google Nest Hello Doorbells that we have accessed on our Nest Hubs for years.
In order for this to work, your Google Nest Hello Doorbell and your Nest Hub need to be in the same Google Nest "home/structure" AND you need to be logging into both the Google Nest app and the Google Home app with the same Google Account. (The name of your Google Nest "home/structure" displays near the top of the home screen in the Google Nest app and the Google Home app, as well as on the home.nest.com website and the home.google.com website.)
06-22-2024 05:44 PM
Thank you so much for your help! I didn't know about signing into the two websites, but it worked! I can now see my doorbell camera on my Nest Hub.