1st Generation Nest Camera (Black with Magnetic Stand)

[Holte85]

My Google Nest 1st Generation camera went office and is holding a solid blue light, I can’t reconnect and nothing seems to be working.
The forum say to reset the camera but there is no reset buttton

please help me…I’m lost !  

[EduardoN]

Hi @Holte85,

Thank you very much for contacting this community! I apologize for the inconvenience that has arisen with the Google Nest Camera 1st generation shutting off, having a steady light, and not being able to reconnect. I'm here to help you!

To help me find the best solution, I'll need to ask you a few questions:

• Could you send me a photo of your camera?
• Where is your camera installed?
• What color is the steady light you mentioned?
• Have you performed any troubleshooting steps?
• Have you experienced any power outages recently?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo