1st gen transition to Nest Aware

[Bdabrows]

So I have nest outdoor wired cameras, the ones without a reset button.

I noticed that I lost history today & found an email that went to my junk mail that my first generation subscription had been canceled.  I tried the migration to google.  Now I’m trying to reinstall my cameras and I get a message that they can’t be added because they’re linked to another account.  How can I move them to my nest aware account if they’re not showing up?

[MplsCustomer]

@Bdabrows 

When you migrate a Nest Account to a Google Account, no reinstallation should be needed. We migrated in 2020; after the migration, we continued to use the Google Nest app as before and all of our cameras and doorbells were still there; in addition, we could view our cameras and doorbells in the Google Home app.

Why are you trying to reinstall your cameras?

This Help topic has information about migration issues:

https://support.google.com/googlenest/answer/9297676

After we migrated, we purchased a Nest Aware Plus subscription, which covers all cameras and doorbells in the same Google Nest "home/structure". This Help topic describes what you get with each subscription:

https://support.google.com/googlenest/answer/9681538

[Bdabrows]

I migrated to Google from Nest & my cameras were not active in the account once migrated.

[MplsCustomer]

@Bdabrows 

I can't explain that. If you don't find a solution under the "I don't see all my homes or devices in the apps" topic in the migration FAQs link I provided above, under, you could try contacting Support using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to visit the link provided above and get in touch with our support. Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn