cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Show on phone

nptpat1
Community Member

Both my thermostat and my door camera were on my phone and than just stopped showing 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@nptpat1 

The only reason that should happen--unless you removed your thermostat and doorbell from the Google Nest app or the Google Home app--is if you are inadvertently logging into either the Google Nest app or the Google Home app with a different username/password, or accessing a different Google Nest "home/structure".

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please check if you have multiple home structures, and ensure that you're logged in to the correct Nest or Google Home app account. 

 

I appreciate the input, @MplsCustomer.

 

Best,

Jenelyn