12-08-2023 05:45 AM
Both my thermostat and my door camera were on my phone and than just stopped showing
12-09-2023 07:46 AM
The only reason that should happen--unless you removed your thermostat and doorbell from the Google Nest app or the Google Home app--is if you are inadvertently logging into either the Google Nest app or the Google Home app with a different username/password, or accessing a different Google Nest "home/structure".
12-11-2023 01:50 PM
Hi there,
Thanks for reaching out. I just want to check if you managed to see the response above. Please check if you have multiple home structures, and ensure that you're logged in to the correct Nest or Google Home app account.
I appreciate the input, @MplsCustomer.
Best,
Jenelyn