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2 Locations 5 different cameras

DixieGirl
Community Member

I already have 2 cameras in home working successfully for years. Just tried to add 3 cameras to our shop in another location. It is now set up as several different "homes" like different accounts. How do I get this corrected? Just two homes with two locations?

3 REPLIES 3

BG
Silver Product Expert
Silver Product Expert

If I understand, you want only 2 "Home(s)", one with the two cameras that you have had for years, and another "Home" with the 3 cameras at the shop?

First, be sure to delete any device(s) (Cameras) from the Home that you want to remove. DO NOT DELETE the home first. By removing the devices first, it removes all the device's settings and information and resets it back to factory so that you can set it up again. Once you remove all the devices, you can safely delete the Home(s) that you do not want. Once you are down to only two Homes left, you can keep your original "Home" location that you have had for years with the 2 cameras and leave that alone. Rename the other "Home" to "Shop" under Settings > Home Information > Home Nickname, and add the cameras back under the "Shop" location. Hope this helps.

One note... unfortunately, you have to subscribe to 2 different Nest Aware subscriptions, one for each home. You cannot combine different locations under one subscription. That is a bummer.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

 

P.S Thanks for your help, BG.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.