24/7 Recording History Doesn’t Work

[AJB619]

I am subscribed in nest aware plus however I cannot access any of my three cameras (1 indoor, 2 outdoor) recorded 24/7 information. I’m only able to view events and not the continuous recordings as promised. Any assistance would be greatly appreciated. 

 

 

[ROSE_ISABELLA]

It seems that there might be an issue with the subscription of Nest Aware Plus as the user is not able to access the continuous recordings of their cameras, which is one of the features promised in the subscription. It would be best for the user to contact the support team of Nest to help resolve this issue and gain access to the 24/7 recordings that they are paying for. NCERTPOINT recommends the user to reach out to the Nest support team for further assistance.

[MplsCustomer]

@AJB619 

Are your camera in the same Google Nest "home/structure" as your Nest Aware Plus subscription?

If you go to each of your cameras in the Google Home app and go to Settings | Video | Video history, is "60-day event video history, 10-day 24/7 video history" checked? If it is checked and you still cannot see any history when you go to your camera and select History | Full history, you could try contacting Support starting with the link below:

https://support.google.com/googlenest/answer/10165378

[AJB619]

No. None of them were checked. I have check all three cameras as per recommended. Hopefully this should fix the issue. Thanks for the help!

[EmersonB]

Hi everyone,

@AJB619, thanks for reaching out here in the Community. To confirm, have you checked if you use the same email address when you purchased your Nest Aware subscription? How many home structures do you have? Let us know your update here.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello everybody,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Thanks,
Emerson

[EmersonB]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson