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Nest cams take very long to charge

Awff
Community Member

Why does the Nest Outdoor cameras take extremely long to charge? The battery capacity is only 6000mAh and is charging using the original nest cable.

 

after 5 hours it is only just past 50%… and it’s telling me there’s another 6 hours to go till full? 

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5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

Sounds like a possible fault with the cable if it's not being detected as compatible. I'd recommend that you contact the Google Nest support team. They'll be able to check on possible troubleshooting options and next steps.

MplsCustomer
Bronze
Bronze

@Awff 

I've seen posts from some customers that seem to indicate there are problems getting the USB plug seated snugly into the bottom of the camera, or even with the USB plug coming apart. You could try reseating your USB plug.

(We've had a battery camera for 19 months, plugged in all the time with the optional power cable, and have no issues. But the USB plugs do seem a bit flimsy.)

EmersonB
Community Specialist
Community Specialist

Hi Awff,

 

Thanks for reaching out here in the Community. To confirm, what troubleshooting steps have you taken? Try restarting your Nest Doorbell. In case you're still getting the same issue,  try resetting it to the factory default. Remember that after the reset all of your recorded history will get deleted as well.

 

I appreciate the help, davidking and MplsCustomer.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello Awff,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Awff,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson