Receive Alerts but No Video in History

[Lemonpeanut]

My doorbell sends me a motion alert, but when I open the app to view it, there is no video in the history at all. The history is empty. This happens quite frequently. Wondering if anyone else has had this experience and is aware of a fix?

[MplsCustomer]

@Lemonpeanut 

Do you have a Nest Aware subscription? If you go to your doorbell in the Google Home app and go to Settings | Video | Video history, what option is selected?

[EmersonB]

Hi everyone,

@Lemonpeanut, thanks for reaching out here in the Community. We would appreciate it if you could share the information that MplsCustomer is asking above. Don't hesitate to update us here.

I appreciate your help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hello Lemonpeanut,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

Hey Lemonpeanut,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson