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Outdoor camera linked to another account

Dropzone_01
Community Member

I seem to have been locked out of my old account with Nest and it will not send me a password to reset and/or remove my old cameras. I have added a new account, but unable to add my old cameras because they are linked to my old account. 

I have noticed several post around this, but NO resolution -- Any suggestions? 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, for this problem I believe you will need to speak with an actual Nest Tech person.  Here is a link to open a support ticket and then you will be able to escalate it to a phone call  I believe they are there 24/7.  If they get you up and running please return here and let us know what magic was performed, LOL.

https://support.google.com/googlenest/gethelp

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Dropzone_01, thanks for posting here in the community. To confirm, have you checked your spam, junk or trash folders for the pin? Do you remember migrating your account with Google? What app are you using to sign in? Try signing in using your web browser and go to https://goo.gle/2qjvVSU and in case your account is migrated, go to https://goo.gle/2UZL8VI. Let us know how it goes.

 

I appreciate the help, EmptyNester. 

 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello Dropzone_01,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Dropzone_01,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson