cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

24/7 recording

Rkill
Community Member

I recently purchased and installed a google nest camera with floodlight.  It said in order to get 24/7 recording I needed to sign up for a nest aware plus subscription, which I did.  But I still don't have 24/7 recording history.  Just event history.  What do i need to do to get 24/7 recording?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Rkill 

Do you have power turned on to your floodlight camera at all times, so that it is "Live" at all times?

Is your subscription set up for the same Google Nest "home/structure" where your camera is set up?

If you go to your camera in the Google Home app, and select Settings | Video | Video history, is "60-day event and 10-day 24/7 video history" checked?

You can check your subscription here:

https://store.google.com/subscriptions

Jeff
Community Specialist
Community Specialist

Hi Rkill,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

janthadeus
Community Specialist
Community Specialist

Hey there,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help here, MplsCustomer and Jeff!

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT