2K Nest Indoor Camera Error

[KwasReb9]

Keep getting error message “Reset Camera and Try Again”

Same problem for three separate cameras on three separate devices. My 15 Pro Max, my wife’s 15 Pro Max and my IPad Mini 7.  All are running the most updated iOS.  Have reset each camera multiple times.  

The Google advisors on the phone haven’t been able to help and after an hour each, I gave up

Any one have similar experience?  

Please help 

[KwasReb9]

forgot to add, I am using the Google Home app.  Recently migrated everything from Nest.  Have 5 legacy cameras working, 2 thermostats, Hue lights, Kasa plugs all work great 

[mdr2]

Wow,, how frustrating.  I just got one of the new outdoor cams and the install went perfectly.    I have been a nest cam user for many years using both the NEST app and the GOOGLE HOME app.

What country are you in and what country did you purchase the camera from?  

You didn't say but at what stage in install process do you get this message?

Also,  I'm wondering if the camera is defective.  Is it possible to return it to where  you purchase it and then buy another on and try it with a different camera?

[KwasReb9]

All USA.  Bought 2 from Google Store online and another 2 from Best Buy

All were after the connect to WiFi.  The app recognizes and connects to the canera

[paceman]

I bought the new indoor nest cam in October '25 after its launch and have had the same problem. I've tried everything Gemini recommended to fix-reset the cam, reset the network, adjusted settings on Eero wifi, adjust settings on phone with Google home app. Still get the same "reset camera and try again" message several dozen times. past 30 day return now since I've been working on this for the past month + on and off. Not sure what to do.

[DeboraJ]

Hi @KwasReb9,

Thanks for reaching out to the community! I understand that you are having some issues with your Nest Cam Indoor 2K and are seeing a 'Reset Camera and Try Again' error message. I know how frustrating this can be, especially since you have already tried some troubleshooting steps. I apologize for the experience you had with our phone support; I understand it was not what you expected for this issue. I appreciate the efforts you've already made. Let me help you with this to find the best resolution!

Before we move forward, I need a little more information to provide you with the most accurate steps:

• Is this the first time you are trying to set up this camera?
• How many cameras do you have? If you have more than one, is this issue happening with all of them?
• What is the status of the LED light on your camera? Is it blue, green, or white?
• Which generation of camera do you have?

Once you provide this information, I will be more than happy to assist you!

Best regards, 

Debora

[KwasReb9]

Hi Debora, 

Thanks for replying.  Below are some answers to your questions:

• Is this the first time you are trying to set up this camera?

First time attempting to setup the newest Google 2K indoor camera in the Google Home app.  I have 5 current cameras setup in the Google Home app (Legacy Nest products).  As well as many other devices from Phillips Hue, Kasa.  I just migrated my account from Nest App to Google Home not long ago.  

• How many cameras do you have? If you have more than one, is this issue happening with all of them?

  I have bought 4 Google 2k cameras and tried them all on 3 separate devices.  My iPhone 15 Pro Max, My wife's iPhone 15 Pro Max and my iPad mini 7.  All with the most up today software.  

  I go through most of the setup process and get the "Reset Camera and Try Again" after attempting to connect to my home Wifi.  The camera at that point seems connected to the app because it makes some sounds along the process.  

I have 5 legacy Nest products I have migrated from the Nest app & a Lorex camera

• What is the status of the LED light on your camera? Is it blue, green, or white?

Generally blue, sometimes white

• Which generation of camera do you have?

Trying to install the newest 2K Google indoor cameras.  I currently have:

- 3 Nest Cam IQ Outdoor

- Nest Doorbell (Wired)

- Nest Cam (Indoor)

Thank you

[DeboraJ]

Hi @KwasReb9,

Thanks for answering the questions! Now I can provide you with accurate steps to resolve this inconvenience. Let’s try to perform a factory reset. Let me show you how:

1. First, your device needs to be connected to the power source.
2. Your camera has 3 parts:
• The camera head: This is where the lens is located.
• The camera neck: This is the metallic part.
• The base of the camera: This is the white part that follows the camera neck.
3. Based on this, let's locate the reset button. If you look at the back of the camera and push the camera head forward, you will see a tiny hole located near the camera neck. It is between the head of the camera and the neck.
• Tip: In case you’re unsure, please attach a photo here showing me the hole that you find, and I will confirm if that's the correct one.
4. Now, once you've located the reset button, you need to use a paper clip or something similar that can fit in the hole.
5. Once you have it, press and hold the button for 20 to 25 seconds. This should trigger a blinking or pulsing blue light.
• Tip: If you release the button after 25 seconds and don’t notice any LED light, please wait 5 to 7 seconds to check if this changes.
6. Once you have the blue light, please try to set up the device again.

I hope this helps! Please keep me posted.

Best regards, 

Debora

[KwasReb9]

Thanks, Debora.  I've tried that multiple times and it has not worked.  Keep getting the same error message.   I have something going on with my software and or account setup.  

[DeboraJ]

Hi @KwasReb9,

Thanks for letting me know!

Would it be possible for you to take a short video of how you are performing the factory reset? You can upload the video to Google Drive and share the link with me here. When you do, please just make sure the sharing permissions are set so that "Anyone with the link" can view it.

Keep me posted!

Best regards,

Debora