2nd Gen Outdoor Camera won't reset

[DMLN17]

I had to reset my camera as it wasn't connecting to the solar panel. Now it just flashes blue and won't connect to anything or my app won't see it at all.

I have pressed the reset button on the back for 30s and waited for it to restart and still nothing.

Gen 2 outdoor with battery 

[Smolenski]

I don't know if this will work for you. But I couldn't reset 2 of my cameras that were charging in my desktop USB port. When I used a wall outlet charging block instead of the computer USB port, they both reset and I was able to add them to my Home app. Just a thought.

[DeboraJ]

Hi @DMLN17,

Thanks for reaching out to the community! I understand you're having trouble with your Nest Cam Outdoor (2nd gen). It sounds like it isn't responding to a reset, even after you've already tried some troubleshooting steps. I appreciate you letting us know what you've already done. Let me help you with this.

In this specific case, our team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know once you’re finished. After that, someone from our team will reach out to you via email to follow up.

Keep me posted!

Best regards, 

Debora

[DMLN17]

I completed the form and added what other steps I've tried. 

[DeboraJ]

 Hi @DMLN17

Thanks for letting me know! I appreciate that you took the time to fill out the form. Please keep an eye on your email, and let me know if you have any other questions or inquiries. Remember that you can always reach out to us in case you need to!

Best regards,

Debora