cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

2nd time in a year Nest IQ camera fail

Greenmo
Community Member

‎09-19-2021 01:45 AM

I have had a nightmare with this camera on my front drive , after working for 8 month the camera dropped out and it is definitely a hardware issue as camera will not reset on pinhole push, No Blue initial light . This is a replacement Camera after the first did the exact thing.

the other garden camera is fine and never a problem . I tried swapping plug and cable to no avail . Anyone have any suggestions?

Thanks

Labels:
0 Kudos
Reply
1 REPLY 1

Brad
Community Specialist
Community Specialist

‎09-28-2021 10:59 AM

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

0 Kudos
Reply