Access to old Nest account blocked by MFA with old phnoe number

[corentin]

Hello,

I couldn't access to my Nest account after password validation because of MFA configured on my old phone number.

I couldn't access to my old phone number.

I couldn't reconfigure Nest cam with other Google account because the cam is associated with the initial Nest Cam account.

Please, could you help me ?

best regards

[David_K]

Hi @corentin

You'll need to wait until your video history expires to be able to pair it with a new account. If you have Nest Aware, that's 30 days and Nest Aware Plus is 60 days. There's no way to check when it's expired unfortunately, so you'll need to periodically retry.

Camera is connected to another account - Google Nest Help