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Adding doorbell to Google Home app

Clarine
Community Member

‎03-16-2025 01:32 PM

I have outdoor nest cameras on nest app. I tried to add nest doorbell 2nd generation to app but was advised that 2nd generation only works on Google Home app. I installed Google Home app and now nest cams show up on Google Home but doorbell doesn't. I've keyed in serial number of doorbell multiple times to add doorbell but it doesn't work. Help!

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3 REPLIES 3

mdr2
Community Member

‎03-16-2025 04:41 PM

Hello,  you have just discovered what literally 1000's of people have been complaining about on this forum for about 4 years now.   You can either use the google home app to manager the doorbell and continue to use the Nest app for your other cameras.   The alternative (which is what I did) was return the Gen 2 doorbell for a refund and buy a new or used NEST HELLO (Gen 1) doorbell from someone on Ebay.  That way you can stay  100% in the Nest App. 

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Ashepherdson
Platinum Product Expert
Platinum Product Expert
In response to mdr2

‎03-17-2025 06:48 PM

The nest app is slowly being shut down, as everything rolls into the Google home app.   I have a gen 1 nest hello and see it in both home and nest.   It's been a long and painful road, hopefully it will one day be seamless. 

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AndersC
Community Specialist
Community Specialist

‎03-19-2025 12:28 PM - edited ‎03-23-2025 07:01 PM

Hi @Clarine,

 

Thank you for posting in the community. I'm sorry to hear you're experiencing some inconveniences while adding your Nest Doorbell (wired, 2nd gen) to the Google Home app. I'm happy to help.

As you previously mentioned, since it's a 2nd-gen doorbell, it needs to be exclusively added through the Google Home app, unlike 1st-gen cameras, which are added to the Nest app. While you can view your 1st-gen cameras in the Google Home app, functionality will be more limited than in the Nest app.

To better understand why you can't find your doorbell in the Google Home app, please provide the information requested below:

  • Were you able to complete the setup process in the Google Home app?
  • What is the color of the LED on your doorbell?
  • What is your country of residence?
  • How far is the device from the router?

In the meantime, I recommend visiting the article Install Nest Doorbell (wired, 2nd gen).

Please keep me posted.

 

Regards,

Anders

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