Adding google camera to Nest

[ziabonita]

Had a perfectly good camera on Nest.  Received alerts when the camera saw people.  Added what I thought were two nest cameras, but they made me add them to the google home app.  Now I don’t get alerts for the original Nest camera.  I can see it on my google home app, but although alerts are turned on, they no longer come to my phone or watch.  I do get alerts for the two new cameras through google home.  Please help me find a way to get alerts again for the original nest camera!  Thanks.

[MplsCustomer]

@ziabonita 

You are yet another customer who has been surprised to discover--along with the rest of us--that the new Google Nest cameras and doorbells released in the fall of 2021 (including our own new Google Nest Battery Camera) work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Google's perspective on this can be found in these blogs on this forum, along with customer reactions:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.