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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Cameras randomly go Offline
I have 3 indoor cameras, the doorbell and 1 outdoor camera, all wired. They are about 4 years old. I also have 7 Next smoke detectors. The cameras randomly go offline multiple times during the day. I've tried the following:Restart cameras - no helpRe...
NEST Outdoor Camera - Theft Prevention & Recharging
I bought a couple NEST Battery cameras (Gen 2) for outdoor use, but wondered how can I easily recharge them if I outfit them with security cables or mounts that make it harder to steal? I'd rather not be on a ladder, in the snow, fiddling with the ca...
Resolved! My Google Nest Cams won't connect to Google home
My Google Cams with battery and without floodlights no longer connect to Google Home. I set it to factory settings and used the code that is on the camera because I no longer have the QR codes. According to the instructions, they should glow blue at ...
Nest doorbell warranty claim - no response
I filled in the form for a warranty claim on August 11th and August 19th but have not had any response. The page said that an email had been sent, but I didn't get a case ID or anything else. It's been a month - do I just need to keep waiting?
Nest doorbell (wired, 1st gen) won’t stay online
I’ve had my Hello Nest doorbell for a few years and just recently my doorbell will not stay online. The green light and blue lights are on but the doorbell doesn’t chime unless it is disconnected and the wires are touching. I have reconnected the wir...
Changing Wifi and cameras
I have had 30 + E mails and numerous phone calls with Google/Nest and they expect me to buy 2 new cameras because they cannot fix the issue of reconnecting the 2 outdoor cameras after a change of WIFI. The indoor cameras, thermostats, smoke alarms co...
Replacement doorbell
I bought and installed a google wired doorbell, 2nd generation, for my father who is 93 yrs old. Tried to install it on August 13th but it wouldn’t chime and google tech support said it was a defective chime puck and they would send me a replacement....
Battery Nest Doorbell Only Lasts 1 Week
I purchased my Battery Nest Doorbell exactly 30 days ago (and the battery lasted 30 days, which is perfect!), just charged it for the first time (took like 5 hours...) and when I put it back up on Saturday evening (around 5:00 PM) now it says I only ...
Nest Cam Offline due to empty battery
Hi, I have 4 outdoor Nest Cams in my house. One of them is not working, showing "Devise offline because of an empty battery" in my Google App. The Cam is plugged in and shows blue light. How is that possible to have a "empty battery" when it is plugg...
Google nest camera wired - connecting to hotel wifi overseas
Hii am overseas and trying to connect my google nest 2nd gen indoor camera to the hotel wifi. It finds the device and connects and then fails after finishing up. The error message just states it has failed and to turn my iPhone on and off airplane mo...
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