Nest Cam Battery Won't Charge When Plugged In

[rtcager]

Whenever my camera dies I dismount it and plug it into the provided charging cable. Whether I use the power brick provided or another usb power source, sometimes the camera will not start to charge. It won't do anything. It just says "device offline due to empty battery" in the app. This happens randomly to all four of my cameras. Am I doing something wrong? I doubt all of them are defective. Please help!

[MplsCustomer]

@rtcager 

Is the USB plug firmly seated in the bottom of the camera? Is the charging cord feeding towards the FRONT of the camera? Do you have another charging cord, in case your charging cord or USB plug is defective?

I've seen posts on all of these issues in this forum. We have a battery camera (plugged in all the time with the optional power cable), but the USB plug seems rather flimsy. Some customers have reported their USB plug came apart.

[rtcager]

I've made sure the plug was facing the front, I've tried 2 different cables and different outlets. Nothing seems to work consistently.

[MplsCustomer]

@rtcager 

That's quite strange that you should have charging problems on 4 different cameras with 2 different charging cords.

You could try contacting Support:

https://support.google.com/googlenest/gethelp

[rtcager]

So I contacted support, and they took me through their troubleshooting steps, and nothing worked. They wouldn't do anything else because the camera is out of warranty. But I bought the Wasserstein charging docks and those seemed to work. I mean they don't charge as fast, but it's better than nothing.

[MplsCustomer]

@rtcager 

That's extraordinary! Charging problems on all 4 battery cameras and Google Nest won't do anything?

[zoeuvre]

Hi rtcager, 

We're sorry to hear about your experience and for the delayed response. I also understand how you feel, so I want to check this further.

Over time, dust and dirt can build up on the Pogo connectors, which can prevent charging. Have you tried to clean off any possible dirt build up on the pogo connector using a clean, dry cotton swab? 

I’ll look forward to your response. 

Best,

Zoe

[Shipshape]

One of my cameras just did the same thing.   It is an inside garge camera.   Few weeks ago, got notice that battery was low, but I ignored it since it is always plugged in.   It had done this before but it recharged back up without any intervention.   At some point the camera went offline and thought perhaps it was the charging cable/plug, so I just bought a new google brand charging cable/plug.   However, after 7+ hours, I realized nothing happened.   Reading these forums, I learned to look for blinking lights but nothing.   So I took the camera down, and attached it to the charging cable that originally came with the camera and plugged in.   Still nothing.   I know, the plug to camera is in the correct position and seated firmly.   No lights, no action.   I'm afraid to contact the help desk for fear of their response, causing me to get very angry.

[Shipshape]

Update.  Contacted Help Desk and used their chatbox.   

After going through the anticipated steps, was instructed step by step on how to reset the device back to factory.   You have to push a small button at the very back of the camera using a paperclip for at least 12 seconds.   Then remove the camera from the Google Home app through settings of that camera (have to close out of the app and restart it to see the update).   Then once the reset completed and the blue light is slowly blinking, reinstall the camera to the google home app by adding new device.   This completely solved the problem and now the camera is on, charging and status shows plugged in.   Tech mentioned if there was a power outage to the house at some point...maybe.   This could have screwed something up and thus caused the need to reset it.

[zoeuvre]

Hi there, 

I’m glad to hear that everything has been sorted out, and I appreciate the gesture. Since we can now consider this one complete, I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

All the best,

Zoe