Serial number and cam code has partially rubbed off

[Easybob22]

Moved to new house and brought 2 of the 4 camera's we owned. I have 2 QR codes but they must be for other camera's.  I looked at the bottom of camera and can only read a portion of serial number and code. Can I send in a photo of camera and maybe its listed in my purchase / registration history.

I don't know what to do.  I did get one of the camera's setup and working.

Any help is appreciated.

Bob

[ByronP]

Hi Easybob22,

Thank you for posting in the community. I understand that you would like to get the QR code or serial number for the device. I'm here to help.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know once you're finished. We'll have someone reach out to you via email from there.

Let me know if you have any further questions.

Regards,

Byron

[Easybob22]

I have filled out the form.

thanks

[ByronP · Accepted solution]

Hi Easybob22,

Thank you for your response. We haven't received the information yet. Please make sure to fill out using the correct email and try again.

Let me know once you're done.

Regards,

Byron

[Easybob22]

Just re-submitted request

[ByronP]

Hi Easybob22,

Thank you for your response. I received your form. Someone from there will reach out to you via email for further instructions.

Please keep an eye out for any updates.

Regards,

Byron

[MSSE1987]

Can you share the resolution steps, please? 

[Easybob22]

There is no resolution. Without QR code or if the serial number has rubbed off, you are SOL. 

only possibly was your qoogle home entry for the camera and unfortunately I had deleted it because we moved to a new home.