Nest Doorbell Chime Issue

[Devilsfan]

I’m having an issue where only one of the solenoids in my chime moves when the doorbell is pressed. Instead of getting a ding-dong, I just get a ding. I noticed this right after I installed the puck and I tested the old doorbell, when I removed the puck everything worked fine again.

My transformer is 16V 10VA, the minimum recommended. Everything else seems to be working fine. Is it possible there isn’t enough voltage/power to power the chime? Should I upgrade the transformer to 16V 30VA or 24V?

[MplsCustomer]

@Devilsfan 

I've seen numerous posts in this forum where customers upgraded their transformer from 16V 10VA to 16V 30VA to get their 2nd Gen Google Nests Doorbells to function with their chimes. When we got our 2nd Google Nest Hello Doorbell a few years ago, we also upgraded to a 16V 30VA transformer. I think Google Nest needs to revisit their minimum requirements.

[janthadeus]

Hi folks,

Checking in — I hope MplsCustomer’s response answered your question. To learn more, have a look at this guide: Check Nest doorbell compatibility. Let me know if you need anything else.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Devilsfan,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT